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Please note that some items may incur a 15% handling charge due to Custom and Import changes. This currently applies to all Ellen Wille, Jon Renau and Gisela Mayer pieces which are not in stock.

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    If you have any questions, our wonderful team of hair loss experts and stylists are here to help. If your enquiry isn’t urgent, the best way to get in-touch is using the form below. If you have an urgent query, just give us a call on 0191 232 9432.

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    Our salons

    Please note that appointments at both our salons in Newcastle and Sundelrand are by appointment only.


    Monday-Tuesday: 9am - 6pm

    Wednesday: 9:30am - 8pm

    Thursday-Friday: 9am - 6pm

    Saturday-Sunday: Closed

    34 Melbourne Place,
    Sunderland, SR4 8LN

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    Newcastle (Ouseburn)

    28 Lime Street,
    Newcastle Upon Tyne,
    NE1 2PL

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    Other ways to contact us


    You can call us on 0191 232 9432. We’re available Monday-Friday, 9am-5pm (GMT).


    You can email our team at We’ll aim to respond within 48 hours.