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Please note that some items may incur a 15% handling charge due to Custom and Import changes. This currently applies to all Ellen Wille, Jon Renau and Gisela Mayer pieces which are not in stock.

    Delivery & Returns

    If you find your wig to be faulted, an incorrect order or anything less than wonderful, we are very sorry! We will happily refund you or make an exchange.

    1. Returns

      We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you’ll need to email or call us, quoting your order number and details of the issue. If your return is accepted, we’ll send you a return code (which you’ll need to write on your return form), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You can always contact us for any return question at

      1.1 Repeat Returns

      We reserve the right to refuse custom to clients who continually return items to us. If you are unsure whether a wig would suit you, we recommend speaking to our team of expert stylists who can guide you in the right direction and avoid the need for returns.

      1.2 Returns from overseas suppliers

      Product returns from the following brands may incur a 15% handling fee due to customs and import charges:

      • Ellen Wille

      Products returned to Jon Renau are NON-REFUNDABLE. 

      If you have any doubts or concerns, we encourage you to reach out to our dedicated customer support team for assistance before making your final decision.

      2. Damages and issues

      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      3. Exceptions / non-returnable items 

      Certain types of items cannot be returned, these include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

      Unfortunately, we cannot accept returns on sale items or gift cards.

      For hygiene reasons, please do not try on any wig without wearing a wig cap.

      We cannot accept worn or styled wigs. Do not brush or use any products while trying on a wig.

      Items must be returned in their original packaging with labels attached.

      Do not return a wig that has been in contact with strong smells, i.e. smoke or perfume.

      4. Exchanges 

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      5. Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

      In some instances, mainly where a wig has been specifically ordered for you from an international supplier and we are unable to return it ourselves, and at our discretion, we may be required to charge a handling and restocking fee of 15% for returned goods. You will be notified of this at the point your item is refunded.

      6. Shipping

        6.1 Delivery options

        We offer a range of delivery methods at checkout including budget options. Although budget options are available, we highly recommend you to consider using a signed-for or tracked delivery method, particularly if your wig is of a high value. If your wig is lost in the post, you will be required to pursue a claim with the delivery service provider, not The Wonderful Wig Company itself.

        Once you have placed an order with us, it usually takes a day or two to process. During busy periods, this can occasionally take up to five working days.

        6.2 Returning an item

        The postage and handling of your return is your responsibility. We highly recommend using a tracked/traceable shipping method insured to the value of your product when returning an item. We cannot be held responsible should your item be lost or damaged in transit, and you will be ineligible for a refund.

        Shipping costs are non-​refundable.

        6.3 Customs Charges

        If ordering from outside the UK, your items may be subject to customs charges upon arrival at its destination. Please check whether there are any custom charges to be paid for your country of destination. It is your responsibility to pay any custom costs incurred.

        More information

        If you have any queries regarding an order or our conditions please talk to our friendly team prior to purchase. Call us on 0191 232 9432.